Attention: possible real estate fraud attempt. We have detected cases where people pose as Zazume agents to request advance payments without a prior visit. If you are in this situation, you may be facing a rental scam. At Zazume we help you verify the authenticity of any request and protect you against possible fraud.

How to identify if a request really comes from Zazume

These are the signs that confirm you are dealing with Zazume safely:

The email comes from an official address ending in @zazume.com
The payment request arrives through our platform or via an email from Zazume
You can contact our team if something seems suspicious through official channels: by email at help@zazume.com, via social networks @zazume_es or by phone +34 919 49 78 96

How to identify if a request really comes from Zazume

Warning signs: how to detect a rental scam

You are asked for an urgent payment before you can visit the apartment
The email or message comes from a non-official account, such as @gmail.com or @hotmail.com
They send you payment information and more via SMS or Whatsapp and not from an official @zazume.com email
You cannot verify the identity of the person contacting you
You are pressured to pay quickly, saying you will lose the apartment if you don't

Do you have doubts? Use our payment verifier to confirm if it comes from Zazume

Have you already been a victim of a rental scam?

If you have already sent money to someone who pretended to be Zazume, report the fraud as soon as possible. Here we explain how to report a real estate scam.

Gather all possible evidence: Emails, messages or WhatsApp conversations, suspicious links or screenshots, payment receipts, data of the supposed agent
File an official report with the police or Civil Guard
Contact your bank to report the transaction and request a reversal of the payment if possible
Inform us by writing to help@zazume.com. This way we can investigate the case and prevent more people from being victims.

Although we cannot recover the money, your report is essential to stop this type of fraud in apartment rentals.

Have you already been a victim of a rental scam?

What does Zazume do to prevent real estate scams in apartment rentals?

At Zazume we work actively to prevent real estate fraud and scams in the rental process.

We verify the identity of all owners and agents,
We review each listing before publishing it and manage payments securely through our platform.
We do not ask for money in advance before the visit
We make our team available to help you validate if a request is real or fraudulent
In addition, we have an official payment verifier that allows users to check if a request is legitimate.

What does Zazume do to prevent real estate scams in apartment rentals?

Questions about Zazume

How do I know if a payment request to rent an apartment is official from Zazume?

To confirm that a payment request really comes from Zazume, check that the email comes from an address with the @zazume.com domain and that the payment link redirects to an official Zazume.com website. Also, at Zazume we never ask for money before visiting the apartment. If you have doubts, you can use our payment verifier or write to us at help@zazume.com.

What should I do if I have been scammed by someone posing as Zazume?

If you have been a victim of a rental scam where someone pretended to be Zazume, report it immediately. Gather evidence (messages, payments, links), contact your bank and inform the police. It is also important that you write to us at help@zazume.com so we can investigate and help prevent new scams.

How does the Zazume payment verifier work?

The Zazume payment verifier is a free tool that allows you to check if a rental payment request really comes from our platform. You just have to enter the payment reference you received (included in the payment request email). The system will tell you if that reference is valid and show you the details associated with the payment. If the reference does not exist or does not match our records, it is very likely an attempt at real estate fraud. Do not hesitate to write to us at help@zazume.com and we will help you verify it.

What signs indicate that an ad or rental request is a scam?

The main signs of a rental scam are: · You are asked for money before seeing the apartment · The email comes from non-professional accounts (such as @gmail.com) or unverified Whatsapp · There is urgency or pressure to pay as soon as possible If you have any suspicion, use our verifier or contact our team directly.

Can Zazume guarantee that all listed apartments are safe?

Yes. At Zazume we verify each property and agent before publishing it. We will never ask for money before you have visited the property, and all payments are made through our secure platform. If you see a suspicious ad outside of Zazume that uses our name, report it so we can act and protect other users from real estate fraud.

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Avoid rental scams: verify if a payment request is really from Zazume

Protect your money and rent with confidence. Discover how to identify real estate fraud and check if a payment request is official or a scam.

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