Rental property management

Zazume is a leading platform in the long-term rental sector with a mission to digitize the entire rental process. We have created a platform to provide visibility and control of your properties throughout the marketing and rental management process. Unlike traditional agencies, our strength lies in the use of technology. This allows us to offer a transparent, secure, and agile service—a service where you have control of your property. Additionally, being a 100% digital company enables us to reach all cities and towns nationwide. Unlike traditional agencies, our focus is not local but national.

Our rental management services include all the activities that may occur during the lease contract: management and resolution of incidents, payment management, potential claims for delays and non-payment of monthly rent, communication and mediation between tenants and the landlord. In case of non-payment, if you have our Guaranteed Rent services, we take care of claiming and managing the non-payment with the insurance company.

As a property owner, you will always have visibility of incidents and their management by accessing the Zazume platform and clicking on the incident. The process for resolving incidents is as follows: Upon receiving an incident report, a member of our team verifies it and promptly responds to the tenant to initiate resolution. In some cases, resolving the issue may require sending a professional. In such instances, we will inform you and coordinate with the tenant to schedule a convenient time for the technician to visit. If there is any cost involved, we will send you a quote for your decision. We handle the entire process of incident resolution, but the final decision is always yours.

Yes, certainly. Many of our property owners prefer to guarantee their rent while delegating all management to our team of real estate experts. For this, we have two services: firstly, the Guaranteed Management service, for 6.5% of the monthly rent + VAT, ensures your rent, and our team handles all aspects of your rental. Secondly, the Total Coverage service, for 12% of the monthly rent + VAT, not only guarantees rent and manages your rental but also ensures you continue to receive the monthly rent in case your property remains vacant until new tenants are found.

Yes, we take care of both. If you choose the rental management service, our team will handle the arrivals and departures of new tenants to your property. For arrivals, this includes changing utilities, key handover, and everything necessary for the tenant to start living in their new home. On the other hand, when a tenant decides to terminate their lease, we manage the exit process, terminate the contract, collect the keys, and inspect the property. If necessary, we proceed to claim any deductions from the deposit for potential damages to the property.

We operate throughout the national territory, including the islands. Being a 100% digital company allows us to reach all cities and towns nationwide.